The information contained in this website is for general information purposes only. The information is provided by Carlton Towers and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Carlton Towers. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of Carlton Towers. All rights reserved. Any redistribution or reproduction of part or all of the contents, in any form, is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Thank you so much for your support and we look forward to welcoming you to Carlton Towers.

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A little about your ticket(s)

• Due to the nature of our business, all bookings and tickets are NON-REFUNDABLE & NON- TRANSFERABLE to alternative dates or events.

• Some of our events are outdoors which (been British) we will be holding these come rain or shine - so please make sure you just wear appropriate clothing for the forecast

• Carlton Towers is not always as accessible in all areas so please just make sure you check with the team if you have any mobility issues

• In the unfortunate circumstance that you can no longer attend, we offer a gesture of goodwill policy, that allows you to gift the original date/booking into an alternative name. Providing we are notified within 48 hours via email

• For events which include food please ensure you have advised the team of any dietary requirement or allergies at least 72 hours prior to arrival

• Tickets are only refundable if we (the venue) cancel or reschedule the event, under severe/unfortunate circumstances, of which you will be notified in advance of the event date via email and social media

• Unless stipulated on your ticket please be advised that you cannot bring your own food or beverages onsite or in the grounds and we reserve the right to ask you to remove these

• Some of our events require you to share a table with other guests and please ensure you explicitly advise the team if you would prefer not to do so

• As designated organiser please can you make sure your guests are aware of these terms

• As a customer of Carlton Towers your details will be held purely for the purposes of updating you on future events and our GDPR policy is on our website however if you wish to unsubscribe then please respond to this email simply by saying Unsubscribe

If you have any further questions, please get in contact with the team. We hope you enjoy your event here at Carlton Towers and we will see you soon.

Copyright © 2023 Carlton Towers Estate

All rights reserved.

Our mailing address is:

info@carltontowers.co.uk

Carlton Towers Terms and Conditions

1. THESE TERMS

Event to ensure that it complies with your needs or requirements but only to

1.1. What these terms cover. These are the terms and conditions on which all the extent that these requests are reasonable and do not conflict with any bookings of function rooms and facilities plus ancillary services for events law, rule, guidance or other authority which pertains to the Event, our (“Event”) are accepted by us. business, our employees or otherwise.

1.2. Why you should read them. Please read these terms carefully before you 6.5. Access – We have made reasonable adjustments to our premises to allow submit and sign the order form overleaf. These terms tell you who we are, how for disabled access. In booking an Event with us you appreciate that there are we will provide services to you, how you and we may change or end the limitations on access to certain parts of our premises which are dictated by contract, what to do if there is a problem, and other important information. the age, style, and historical importance of them. In booking an Event with us

2. INFORMATION ABOUT US AND HOW TO CONTACT US

you should consider the likely needs of you and your guests in conjunction

2.1. Who we are. We are Carlton Towers Events Limited a company registered with the facilities that we have on offer. 6.6. Contractors in England and Wales. Our company registration number is 09428538 and our 6.6.1. Should you wish to use your own contractors to supply services for the registered office is at Carlton Towers, Carlton, Goole, Yorkshire, DN14 9LZ. Our Event, then you shall provide us with full details of the services to be supplied registered VAT number is 831453740 and any information that we require to confirm the identity of such contractor.

2.2. How to contact us. You can contact us by telephoning our consumer It is the responsibility of you and/or your contractor(s) to ensure that the service team at 01405 861662 or by writing to us at the address above or contractor complies with any of our rules, advice or policies that apply to the info@carltontwoers.co.uk performance of the services offered by such a contractor.

2.3. How we may contact you. If we have to contact you we will do so by 6.6.2. All contractors must comply with generally accepted industry standards, telephone or by writing to you at the email address or postal address you and any law, regulation or other authority governing (where appropriate): provided to us in your order. 6.6.2.1. the preparation of food at an Event, and

2.4. "Writing" includes emails. When we use the words "writing" or "written" in 6.6.2.2. health and safety of the services that they are providing to the Event. these terms, this includes emails. 6.6.3. All contractors are required to be certified by their governing body (for

3. OUR CONTRACT WITH YOU

example NEIC or Corgi) as being competent in their field of expertise; you

3.1. How we will accept your booking. Acceptance of your booking will take promise to provide to us any confirmatory documentation of this that we place when the order form overleaf has been signed by you and by us, and any require and understand that failure to do so may result in the contractor being deposit that we have requested from you to reserve the Event has been paid refused entry to our premises. by you and received by us in cleared funds at which point a contract will come 6.6.4. All contractors are require to hold public liability insurance to an into existence between you and us. indemnity level of £5,000,000, plus all and any other policy of insurance that

3.2. If we cannot accept your booking. If we are unable to accept your booking is pertinent to their business or the services that they are providing to you. for an Event, we will inform you of this in writing and will not charge you for it. You promise to provide sight of your contractor’s(s’) certificates of insurance

4. YOUR RIGHTS TO MAKE CHANGES

should we require to see it; you understand that failure to do so may result in

If you wish to make a change to the booking please contact us as soon as the contractor being refused entry to our premises. possible. We will let you know if the change is possible. If it is possible we will 6.6.5. We may require your contractor to complete a terms of use form that let you know about any changes to the price of the Event, their timing or we will provide to stipulate that those of our facilities which are being used by anything else which would be necessary as a result of your requested change the contractor are fit for the purpose for which the contractor wishes to use and ask you to confirm whether you wish to go ahead with the change. them.

5. OUR RIGHTS TO MAKE CHANGES

6.6.6. We may refuse access to our premises to any contractor who we feel is

5.1. Minor changes to the services. We may change the services which unsuitable or who continues to act in a manner that is contrary to our policies, comprise the Event: advice or other guidance that we may require to be complied with to ensure 5.1.1. to reflect changes in relevant laws and regulatory requirements; the safety of our fixtures fittings, property, personnel, your guests, or for any 5.1.2. to implement minor technical adjustments and improvements, for other reason whatsoever. example to address a security threat. It is anticipated that these changes will 6.6.7. You shall be responsible for any damage to our property, fixtures or not affect your Event booking but in the event that they do we shall advise you fittings caused by anything which your contractors do or fails to do but ought of these as soon as we are able to. to have done.

5.2. Significant changes to your booking for an Event. We will take all 6.6.8. Where your contractors are requested by you to erect a structure on reasonable steps to ensure that an Event is able to take place in accordance our grounds or within our premises, our consent to such a structure must be with your instructions, however we may make the following changes to your obtained in advance of its construction or delivery to our premises or grounds. booking for the Event should circumstances dictate that it is necessary to do Where we stipulate a timescale for the removal of this structure this must be so; if we do so we will notify you and you may then contact us to end the adhered to; any failure by you or your contractors to remove any items from contract and receive a full refund before the changes take effect: our premises or grounds may result in additional charges being incurred to 5.2.1. Restrict access to parts of our premises (including grounds) should this cover (without limitation) our costs of storage, or disposal of the items. be required to satisfy any reasonable health and safety concerns; 6.7. Accommodation 5.2.2. Make adjustments to the Event contents should there be a lack of 6.7.1. Your guests may check in at any time from 3pm on the date of arrival. resources for any reason. On the date of departure guests must vacate their rooms and check out no

6. THE EVENT

later than 11.00 am. 6.1. The Event will take place on the date stated on the order form and shall 6.7.2. Final numbers of guests and rooms required should be provided in include the services stated on the order form and in the function sheet. We writing to us no later than 4 weeks prior to arrival. shall perform those services that we have agreed to undertake in connection 6.7.3. Guests with confirmed reservations who do not arrive or do not stay for with an Event with reasonable care and skill. all nights booked will be charged 100% of the rate specified in the order form 6.2. If, for any reason, other than as a result of something that you or your or otherwise provided to you. contractors have done or failed to do, an Event is unable to take place then we 6.8. Damage and loss of property will contact you as soon as possible to let you know and we will take steps to 6.8.1. You are responsible for all and any damage to our premises, its minimise their effect (for example by sourcing another appropriate venue); a contents, furnishings and fittings and any equipment belonging to us caused full refund of any payments made to us will be made to you in these by your, or your guests,’ acts (including theft), neglect or default. You shall on circumstances. demand by us pay to us the cost of making good such damage, or where any

6.3. We may require certain information from you to enable the Event to take of our property is damaged beyond repair the cost of replacing the property place in accordance with your booking, for example, the names of any third concerned. We shall actively endeavour to mitigate our losses, however any party contractors that you are using and the services to be provided by them. damaged items will be replaced like for like (or to the same standard). Your We will contact you in writing to ask for this information. If you do not, within specific attention is drawn to the age of some of our property and to the high a reasonable time of us asking for it, provide us with this information, or you end specification of our furniture and decoration. provide us with incomplete or incorrect information, we may either end the 6.8.2. Whilst every effort is made to safeguard property we will not be liable contract (see clause 8.1) or make an additional charge of a reasonable sum to for any loss or damage to anything brought on to our premises by you or your compensate us for any extra work that is required as a result. guests irrespective of how such loss or damage is caused.

7. YOUR RIGHTS TO END THE CONTRACT

10.2. We will pass on changes in the rate of VAT. If the rate of VAT changes 7.1. You may contact us at any time to end the contract for the Event, but in between your order date and the date of the Event, we will adjust the rate of some circumstances we may charge you certain sums for doing so, as VAT that you pay, unless you have already paid for the services in full before described below. the change in the rate of VAT takes effect. 7.2. What happens if you have good reason for ending the contract? If you are 10.3. What happens if we got the price wrong. It is always possible that, ending the contract for a reason set out at 7.2.1 to 7.2.4 below the contract despite our best efforts, some of the services we sell may be incorrectly priced. will end immediately and we will refund you in full for any advanced payments We will normally check prices before accepting your order so that, where the that you have made to us. The relevant reasons are: service's correct price at your order date is less than our stated price at your 7.2.1. we have told you about an upcoming change to the Event which you do order date, we will charge the lower amount. If the service's correct price at not agree to (see clause 5.2); your order date is higher than the price stated, we will contact you for your 7.2.2. we have told you about an error in the price or description of the instructions before proceed with the Event. services pertinent to the Event that you have booked, and you do not wish to 10.4. When you must pay and how you must pay. The price shall be payable proceed; by you as determined by the contents of the order form.

7.2.3. there is a risk the services may be significantly delayed because of 10.5. We can charge interest if you pay late. If you do not make any payment events outside our control; to us by the due date (see clause 10.4) we may charge interest to you on the 7.2.4. you have a legal right to end the contract because we have breached its overdue amount at the rate of 2% a year above the base lending rate of the

terms.. Royal Bank of Scotland plc, from time to time. This interest shall accrue on a 7.3. What happens if you end the contract without a good reason. If you are daily basis from the due date until the date of actual payment of the overdue not ending the contract for one of the reasons set out in clause 7.2, the amount, whether before or after judgment. You must pay us interest together contract will end immediately but we may charge you a percentage of the price with any overdue amount. calculated as below depending on the date on which you end the contract, as 10.6. What to do if you think an invoice is wrong. If you think an invoice is compensation for the net costs we will incur as a result of your ending the wrong please contact us promptly to let us know and we will not charge you contract; we will endeavour to make less severe our losses by attempting to interest until we have resolved the issue. re-sell the date of your Event to someone else. 11. Our responsibility for loss or damage suffered by you 39 weeks + prior to the date of the Event 11.1. We are responsible to you for foreseeable loss and damage caused by us. 25% of the contract price If we fail to comply with these terms, we are responsible for loss or damage

26 – 38 weeks prior to the date of the Event you suffer that is a foreseeable result of our breaking this contract or our

50% of the contract price failing to use reasonable care and skill, but we are not responsible for any loss

14 – 25 weeks prior to the date of the Event or damage that is not foreseeable. Loss or damage is foreseeable if either it is

75% of the contract price obvious that it will happen or if, at the time the contract was made, both we

0 – 13 weeks prior to the date of the Event and you knew it might happen, for example, if you discussed it with us during

100% of the contract price the sales process.

Any deposit paid by you shall be retained by us. The contract price in these 11.2. We are not liable to you for incidents that affect the event but which are circumstances means the total amount payable for the Event at the minimum outside of our control for example industrial disputes, terrorist activity, natural chargeable number or if a final number has been provided to us, and the final disasters, fire, fire evacuation alarm and disruption to utilities. number is greater than the minimum chargeable number, the final notified 12. How we may use your personal information number. 12.1. How we will use your personal information. We will use the personal

8. OUR RIGHTS TO END THE CONTRACT

information you provide to us to:

8.1. We may end the contract if you break it. We may end the contract at any 12.1.1. provide the services; time by writing to you if: 12.1.2. process your payment for such services; and

8.1.1. you do not make any payment to us when it is due and you still do not 12.1.3. if you agreed to this during the order process, to inform you about make payment within 14 days of us reminding you that payment is due; similar products that we provide, but you may stop receiving these

8.1.2. you do not, within a reasonable time of us asking for it, provide us with communications at any time by contacting us. information that is necessary for us to provide the services pertaining to the 13. Other important terms Event; 13.1.1. We may transfer our rights and obligations under these terms to 8.1.3. your contractors are negligent; another organisation, and we will always notify you in writing if this happens, 8.1.4. you are declared bankrupt but this will not affect your rights or our obligations under these terms. 8.2. You must compensate us if you break the contract. If we end the contract 13.1.2. You may only transfer your rights or your obligations under these in the situations set out in clause 8.1 we will refund any money you have paid terms to another person if we agree to it in writing. in advance for services we have not provided but we may deduct or charge you 13.1.3. The contract that arises out of the acceptance of these terms is reasonable compensation for the net costs we will incur as a result of your between you and us. No other person shall have any rights to enforce any of breaking the contract. its terms.

9. IF THERE IS A PROBLEM WITH THE SERVICES THAT WE PROVIDE

13.1.4. Each of the paragraphs of these terms operates separately. If any court 9.1. How to tell us about problems. If you have any questions or complaints or relevant authority decides that any of them are unlawful, the remaining about the services, please contact us. You can contact us by telephoning our paragraphs will remain in full force and effect. consumer service team at 01405 861 662 or by writing to us at our address in 13.1.5. If we fail to insist that you perform any of your obligations under these clause 2 or info@carltontowers.co.uk. If the complaint cannot be resolved terms, or if we do not enforce our rights against you, or if we delay in doing within 21 days of the date that we receive your initial telephone call or letter, so, that will not mean that we have waived our rights against you and will not then either party may refer the dispute to mediation; the mediator shall be mean that you do not have to comply with those obligations. If we do waive a appointed be the current chairperson of the British Hospitality Association. default by you, We will only do so in writing, and that will not mean that We

10. PRICE AND PAYMENT

will automatically waive any later default by you.

10.1. Where to find the price for the services. The price of the services (which 13.1.6. These terms are governed by English law. You and we both agree to includes VAT) will be the price set out in the order form overleaf. submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. description

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